Customer Service Advisor – (Whitechapel, East London) 
Salary: 25,260.00 
Job Type: Full time 
Shift: Monday – Friday (Occasional weekend shifts)  
Hours: 40 hours per week between 08:00 – 21:00  

Do you thrive in a fast-paced environment and enjoy exceeding customer expectations? 
We’re looking for a passionate Customer Service Advisor to join our growing team! In this role, you’ll be the friendly voice of eCourier, providing exceptional service to our entire customer base. You’ll wear many hats, from handling bookings and resolving complaints to keeping our team informed and up to date. 

Key Responsibilities and Duties  
· Take client bookings by Telephone and email when required. 
· Handle and log all escalations and customer complaints, taking ownership of the situation, resolving, and following up to ensure maximum customer satisfaction. 
· Updating and maintaining client details on the various systems. 
· Monitoring and responding to all types of email contact within the specified service level agreement. 
· Fully competent in all systems used by eCourier. 
· Provide resolutions, help and advice to colleagues from all areas of the business. 
· Communicate courteously with customers by telephone, email, and through Live Chat and social media. 
· Keep accurate records of discussions or correspondence with customers on all internal CRM systems. 
· Support the field-based Account Managers with immediate client response requirements, case management and issue resolution. 
· To undertake any other reasonable duties as required. 

What You’ll Do: 
· Be a customer champion, taking ownership of bookings, inquiries, and complaints. 
· Become a master of our systems, ensuring smooth operations and accurate record-keeping. 
· Collaborate with colleagues and support Account Managers. 
· Stay on top of industry trends and best practices in customer service. 

You’re a great fit if you: 
· Are a clear and confident communicator (written and verbal). 
· Have a knack for problem-solving and finding solutions. 
· Enjoy working independently and as part of a team. 
· Thrive in a dynamic environment and can adapt to change. 
· Are a positive and results-oriented individual with a “can-do” attitude. 

We offer: 
· Competitive salary of 25,260.00 
· Hybrid work model (Whitechapel office and remote) 
· Shift pattern – 40-hour work week (Monday-Saturday) 
· Hours – Between 08:00 – 21:00 
· Opportunity to make a real difference in a growing company. 
· Commitment to diversity and inclusion 

Ready to join our team? Fill in the application and apply below!