New Online Booking Portal Now Live!

We are excited to announce that our new online booking portal is now live!

We have made significant changes to the portal to make it faster, easier, and more user-friendly.

Here are some of the key changes:

A new, more modern design that is easier to navigate.
A faster and more responsive user interface.
More intuitive booking pages.
A wider range of features and functionality, including a dashboard, tracking, and my account section where customers can view invoices, run reports, and update their details.

We believe that these changes will make it easier for you to place bookings with eCourier. We hope you enjoy using the new portal!

In the meantime, please do let us know if any questions or would like to preview the new version of the portal, we will also send a reminder email on the day of the launch.

portal@ecourier.co.uk

Click here to download the new online user guide

FAQ

1. What are the benefits of using the new website?
  • This site has been redesigned to be more user-friendly and more modern.
  • A faster and more responsive user interface.
  • A new booking system that is easier to use.
  • A wider range of features and functionality, including a dashboard, tracking, and my account section where customers can view invoices, run reports, and update their details.
2.     How do I log in to the new website?

To sign in, click the sign-in button on the homepage.

3.     How do I select my default account address?

You can do this by clicking on the home icon in the postcode search tab.

4.     Can I use the same password for the new website?

There is no need to change your username and password. There is a case-sensitive requirement, so make sure you type them correctly. If your password is saved in the browser, the system will automatically log you in.

5.     How do I reset my password if I forget it?

To reset your password, click here then select Forgotten Password, enter your e-mail address and a new link will be sent to you.

7.     How do I contact customer support?

To contact us, click the live chat icon at the bottom right of the screen or send an email to customer.services@ecourier.co.uk

8.     How do I report a bug on the new website?

By e-mailing portal@ecourier.co.uk 

9.     How do I get help with using the new website?

To contact us, click the live chat icon at the bottom right of the screen or send an email to portal@ecourier.co.uk 

10. The system does not provide me with a result after entering a collection or delivery postcode

You can enter the postcode in the postcode finder.

We use the Royal Mail database to locate postcodes; if the postcode does not appear in the Royal Mail database, it might be a new build or an incorrect postcode.  

If that is not the case, type in the street name, and the finder will provide you with an alternative postcode. 

 Click HERE for the royal mail postcode finder website.

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